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Vendor News
DHL Global Forwarding becomes ISO compliant
DHL has announced that its freight forwarding business unit,
DHL Global Forwarding, has become the first in the industry to fully implement
two of the International Organization for Standardization's (ISO) best known
standards—ISO 9001:2000 for quality management and ISO 14001:2004 for environmental
management. DHL Global Forwarding's entire operation in Asia Pacific, covering
over 200 facilities across 14 countries, has received the full certification
and is now aligned to ISO 9001:2000 and ISO 14001:2004's globally implemented
standards for quality management and environmental management systems.
"DHL Global Forwarding is not a new convert to ISO. We have been an early
adopter for international standards, and the process started as early as 1997,"
said Peter Landsiedel, Chief Executive Officer-Asia Pacific, DHL Global Forwarding.
"This demonstrates our belief in providing best-in-class products and services
for our customers that meet international acceptance and standards, as well
as underscoring our continual pursuit for improvement in environmental performance
for sustainable development," he added.
The ISO 9001:2000 certification emphasises DHL Global Forwarding's consistent
quality management processes which it has established and continued to develop
to increase customer satisfaction. DHL's internal processes go beyond the basic
conditions set by ISO and include key performance indicators for all functions,
compliance checks and reviews and customer feedback mechanisms. In addition
to this, five percent of DHL Global Forwarding's staff has been trained as Lead
Auditors. They regularly conduct internal compliance audits to ensure the continued
effectiveness of the system and identify opportunities for improvement in service
excellence.
The ISO 14001:2004 certification means that DHL Global Forwarding has successfully
met the requirements for environmental management systems, and confirmed its
intention to operate in an environmentally sustainable manner. These latest
certifications are congruous with DHL's global environmental sustainability
and quality management goals and strategies.
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